Terms & Conditions
Clear terms for locksmith work carried out by LA Locksmiths Ltd.
These Terms and Conditions apply to services provided by LA Locksmiths Ltd through our website, by telephone, by email, by message, or in person. By instructing LA Locksmiths Ltd to carry out work, you agree to these Terms and Conditions.
LA Locksmiths Ltd
Registered in England and Wales. Company number: 14701534. Registered office: 29 King Street, Newcastle-under-Lyme, Staffordshire, ST5 1ER.
07796 710145- Mobile locksmith service
- No walk-in shop
- Stoke-on-Trent and nearby areas
- Domestic and commercial locksmith work
Company Details
LA Locksmiths Ltd is registered in England and Wales. Company number: 14701534. Registered office: 29 King Street, Newcastle-under-Lyme, Staffordshire, ST5 1ER.
Services
LA Locksmiths Ltd provides mobile locksmith services including emergency lockouts, lock changes, lock repairs, UPVC door repairs, failed mechanisms, gearbox replacements, window mechanisms, hinges, handles, keysafes, security upgrades and commercial locksmith work.
We are a mobile locksmith service. We do not operate a walk-in shop. All work is carried out by appointment or by agreed callout.
Quotes, Fees and Payment
Prices are based on the information provided by the customer at the time of enquiry. Final costs may vary if the job is different from what was described, if additional work is required, or if parts are needed. Labour, parts and VAT will be explained before work is carried out where reasonably possible.
Payment is due on completion of the work unless agreed otherwise in writing before the job begins. For commercial clients, landlords, estate agents and property managers, account terms must be agreed in writing before work is carried out.
Customer Authority and Access
Customers must confirm that they have the legal right and authority to request the work being carried out. This includes, but is not limited to, lock changes, gain-entry work, landlord instructions, tenant changeovers and work instructed by estate agents, letting agents, property managers or maintenance companies.
LA Locksmiths Ltd may request proof of identity, proof of address, ownership, tenancy, management authority or written instruction before carrying out work. We reserve the right to refuse work where authority cannot be reasonably confirmed.
Customer Information
Customers must provide accurate and complete information, including the correct address, contact details, access details and a clear description of the issue. LA Locksmiths Ltd will not be responsible for delays, additional costs or issues caused by incorrect or incomplete information provided by the customer or instructing party.
Availability of Services
We will make reasonable efforts to attend jobs promptly and within agreed timeframes. However, attendance times may be affected by traffic, emergency work, parts availability, weather, workload or circumstances outside our control. We do not guarantee availability at all times.
Parts and Materials
Where parts are required, LA Locksmiths Ltd will supply suitable parts where available. Parts remain the property of LA Locksmiths Ltd until paid for in full.
Warranty
LA Locksmiths Ltd warrants labour-only work for 90 days from the date of completion. Parts supplied and fitted by LA Locksmiths Ltd are covered for 12 months from the date of completion, unless stated otherwise.
Warranty does not cover misuse, accidental damage, forced entry, attempted break-ins, wear and tear, movement of doors or frames, poor existing door condition, customer adjustment, third-party work, lack of maintenance, or faults caused by parts not supplied by LA Locksmiths Ltd.
No warranty is provided on customer-supplied parts. Where we agree to fit parts supplied by the customer, we are only responsible for the labour carried out by LA Locksmiths Ltd.
Liability
LA Locksmiths Ltd will take reasonable care when carrying out work. We will not be liable for loss or damage unless caused by proven negligence. We are not responsible for pre-existing faults, poor previous workmanship, weak doors, worn mechanisms, rotten timber, failed hinges, dropped doors or other existing issues discovered during the work.
Cancellation and Missed Appointments
If a customer cancels after we have already travelled to the job, or if we cannot gain access due to incorrect information or lack of authority, a charge may apply to cover time and travel.
Commercial and Account Customers
Commercial customers, landlords, estate agents, property managers and maintenance companies must provide clear written instructions, correct property details and confirmation that they have authority to instruct the work. Payment terms must be agreed in writing.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these Terms and Conditions will be subject to the jurisdiction of the courts of England and Wales.
Changes to Terms and Conditions
LA Locksmiths Ltd reserves the right to update these Terms and Conditions at any time. Any changes will be posted on the lalocksmiths.co.uk website.
Important: These terms are intended to make customer expectations clear. For legal certainty, LA Locksmiths Ltd may review these Terms and Conditions with a solicitor, insurer or professional adviser.
Contact LA Locksmiths before booking if you have any questions
If you are unsure about pricing, access, authority, warranty or whether we cover your area, please contact us before instructing work.